Privacy policy
This Privacy Policy describes how Herbal South Africa (the "Site", "we", "us" or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase on herbalsouthafrica.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information You Provide Directly to Us
Information that you submit directly through our Services may include:
- Basic contact details, including name, address, phone number, and email.
- Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including username, password, and security questions.
- Shopping information, including items viewed, placed in the cart, or added to the wishlist.
- Customer support information, including any information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services, process your payments, fulfill your orders, and support your account.
- Marketing and Advertising. We use your personal information for marketing purposes, such as to send promotional communications or show you personalized advertisements.
- Security and Fraud Prevention. We use your personal information to detect and prevent fraud and to ensure security.
- Communicating with You. We use your personal information to respond to your requests and provide customer support.
Cookies
We use Cookies to power and improve our Site and Services, to run analytics, and to tailor advertisements.
How We Disclose Personal Information
We may share your personal information with service providers, business partners, and in case of legal requirements or business transactions.
User Generated Content
Any content you post publicly through the Services will be accessible by others.
Third Party Websites and Links
We are not responsible for the privacy practices of third-party websites linked through our Site.
Children’s Data
We do not knowingly collect personal information from children.
Security and Retention of Your Information
We implement measures to protect your personal information but cannot guarantee absolute security.
Your Rights and Choices
You may have rights to access, delete, correct, restrict, or object to the use of your personal information.
Complaints
If you have any complaints, please contact us using the information below.
International Users
Your information may be transferred and processed outside your country of residence.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@herbalsouthafrica.com or contact us at Via Giovanni Verga, 38, 95045 Catania, Italy.